Refund e Return

At OCULARIZZE, we are committed to providing high-quality products and a smooth shopping experience.
If for any reason you are not completely satisfied with your purchase, we offer returns and refunds within 14 days of receiving your order.

Please read the guidelines below carefully before initiating a return or refund request.

1. Returns

  • You may request a return within 14 days of delivery.
  • Items must be unused, in their original condition, and returned in the original packaging.
  • Once we receive and inspect the returned item, your refund will be processed within 10 business days to the original payment method.
  • Shipping fees are non-refundable.
  • Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part (e.g., wrong or damaged item).

2. Exchanges

  • We do not offer direct exchanges.
  • If you wish to order a different item, size, or color, please return the original item for a refund and place a new order separately.

3. Damaged or Defective Items

  • Please inspect your order immediately upon delivery.
  • If you receive a damaged or defective product, contact us within 48 hours of receipt.
  • Include clear photos of the item and packaging so our team can assist you quickly.
  • We will provide a free replacement or a full refund in these cases.

4. Non-Returnable Items

For hygiene and quality reasons, the following items are non-returnable:

  • Products that have been used, worn, or damaged after delivery
  • Sale items or promotional items, unless received incorrectly
  • Returns without prior authorization from our support team

5. How to Request a Return or Refund

To begin a return, please email us at support@ocularizze.com with:

  • Your order number
  • The reason for the return
  • Photos, if the item is damaged or defective

Do not send items back without receiving return authorization, or they may not be processed.

6. Shipping & Fulfillment Info

  • We work with multiple fulfillment centers across regions to offer fast service and fair pricing.
  • Your order may arrive in separate packages.
  • Returns are processed within 10 business days of receiving the item.
  • Refunds are issued back to the original payment method once your return is approved.

Please note: As a global online store, delivery times may vary slightly depending on your location. We appreciate your patience and understanding.

7. Contact Us

Have questions or need help with your return?

Feel free to reach out to our support team:
Email: support@ocularizze.com

We’re here to ensure you have a positive and trustworthy shopping experience at OCULARIZZE.